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Security Compliance

Email Compliance Software Built with Advanced Data Security

Protect every email with advanced encryption, threat detection, and compliance controls that help your organisation meet GDPR, HIPAA, and SOC 2 requirements.

Foundation Img
0
Data breaches in TrueSend's entire history
256-bit
AES encryption for all data at rest and in transit
99.9%
Infrastructure uptime backed by enterprise SLA
1hr
Security incident response and customer notification time
Defence in Depth

Multi-Layered Email Data Security System

TrueSend uses a defence-in-depth strategy - multiple independent layers of
security so that no single point of failure can compromise your data.

TrueSend Security Architecture - 5 Layers

Network Perimeter - Edge Protection

Enterprise WAF, DDoS mitigation, IP allowlisting, and BGP Anycast routing across 12 global PoPs. All traffic inspected before reaching our infrastructure.

WAFDDoS Protection Rate LimitingIP FilteringCDN Edge
Active

Transport Security - In-Transit Encryption

TLS 1.3 mandatory for all connections. Certificate pinning enforced. Perfect Forward Secrecy on all endpoints. HTTP Strict Transport Security (HSTS) globally.

TLS 1.3Certificate Pinning HSTSPFS
Active

Application Security - Access Control

OAuth 2.0 + OpenID Connect. RBAC with principle of least privilege. MFA enforced for all team members. Session management with automatic timeout and anomaly detection.

OAuth 2.0MFA RBACSAML/SSOAudit Logs
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Data Security - At-Rest Encryption

AES-256 encryption for all data at rest. Customer data isolated per-tenant using separate encryption keys. Key rotation every 90 days with HSM-backed key management.

AES-256Per-Tenant Keys HSMKey RotationIsolation
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Monitoring & Response - 24/7 SOC

Continuous threat monitoring with SIEM integration. Anomaly detection with ML-powered alerts. Dedicated security team on call 24/7 with <1hr incident SLA.

SIEMML Anomaly Detection 24/7 SOCPen Testing<1hr SLA
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AES-256
Encryption
TLS 1.3
In Transit
90 days
Key Rotation
Encryption

Your Data is Encrypted, Always.

From the moment data enters TrueSend to the moment it's delivered - every byte is protected by military-grade encryption, end to end.

AES-256 at Rest

All subscriber data, email content, and campaign information stored with AES-256 encryption. Each customer's data encrypted with unique, isolated keys.

TLS 1.3 in Transit

All data moving between your browser, our API, and our servers uses TLS 1.3 with Perfect Forward Secrecy - the strongest encryption available for data in transit.

HSM Key Management

Encryption keys stored in FIPS 140-2 Level 3 certified Hardware Security Modules. Automatically rotate the key every 90 days. No human shall ever know your real encryption key .

Compliance

All The Frameworks That Your Procurement Requires

It could be healthcare, finance, e-commerce, or enterprise.

SOC 2 Type II 2024
(System and Organisation Controls 2) - Type II Certified 2024
Certified 2024

Third-party annual audit of data controls, availability, security, and processing integrity.

Audited security controls
Availability monitoring validated
Confidentiality of the data enforced
Next audit: Q1 2026 · Report available on request
GDPR
General Data Protection Regulation (EU 2016/679) Compliant
Fully Compliant

Full EU/UK GDPR compliance including DPAs, legal basis documentation.

DPAs on request available
Available only in the EU (EU data residency)
End user data access right
EU data stored in Frankfurt (AWS eu-central-1)
ISO 27001
Information Security Management System 2024 Certified
Certified 2024

ISO 27001:2022 certification of our ISMS. Policies, risk management.

Surveillance audit annually
Risk register maintained
Suppliers assessed
Certificate expires: November 2027
PCI DSS Level 1
Payment Card Industry Data Security Standard
Level 1 Certified

The highest PCI DSS level required for any processor handling > 6M card transactions yearly.

OSA audited annually
Network segmentation validated
Cardholder data scope
Powered by Stripe · PCI DSS v4.0
HIPAA Ready
Health Insurance Portability and Accountability Act
BAA Available

TrueSend can sign business association agreements with healthcare customers.

BAA available (Business Plan +)
PHI isolation controls
Audit trail of access PHI
Contact sales to sign a BAA
CCPA
California Consumer Privacy Act
Fully Compliant

Full CCPA compliance for California consumers - including the right to know.

Data subject request portal
Opt-out mechanisms built in
Privacy notice templates
CPRA amendments included
Subscribers Img
GDPR Ready
EU data protected
Your Rights
Always respected

Their Privacy is Your Right.

At TrueSend, we view privacy not just as a point of compliance but as a critical tenant of your brand reputation.

Subscribers to your brand data can get a complete, comprehensive export of ALL the data that TrueSend has concerning them; including their email address, engagement history, custom fields, and consent history.
Fully deleted instantly: All subscriber data (along with backup storage) is completely erased from TrueSend’s systems on demand in single-click. All lists, segments, and campaign history is purged with our GDPR-ready cryptographic deletion certification available for any compliance auditor.
Managed opt-in/opt-out/preference: You control your subscriber’s ability to edit and update information via your branded preference page with real-time updates and cross list sync. Plus, mass uploads and changes via API with detailed change logs available.
Easy and Instant Unsubscribe: No click-threw process or a delayed form. With TrueSend, you ensure instant and global list-wide opt-out or marketing campaign opts that comply with RFC 8058’s list-unsubscribe and the 2024 Google and Yahoo compliance mandate.
Incident Response

When Something Goes Wrong, We Act Fast.

No system is perfect. What separates great security teams.

1

Detect & Triage

24/7 SIEM monitoring detects anomalies automatically.

<5 minutes
2

Contain & Isolate

Affected systems isolated immediately.

<15 minutes
3

Notify Affected Customers

Affected customers notified via email and status page within 1 hour.

<1 hour (GDPR requires 72h)
4

Remediate & Report

Root cause analysis and full post-mortem published within 5 business days.

<5 days post-incident
System Status · Live
Email Sending API
Operational
Campaign Dashboard
Operational
REST API v2
Operational
Deliverability Engine
Operational
Analytics & Reports
Operational
Data Storage Layer
Operational
30-day uptime
99.97%
Last 30 days

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