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TrueSend v3.0 — AI-powered send-time optimisation is live.
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Let’s connect over a call. We’ll help you send better emails.
Whether you need help setting up your account, improving deliverability, or choosing the right plan, our team is ready to assist.
Fill out the form below, and our team will get back to you shortly.
Running a time-sensitive campaign? Mark your request as “High Priority” when submitting the form, and our deliverability specialists will review it as soon as possible to ensure your campaign runs smoothly.
Get Priority SupportLooking for setup instructions, troubleshooting guides, or platform tutorials? Visit our Help Center for step-by-step documentation, FAQs, and best practices to help you get the most out of the platform.
Open Help CenterHave questions about deliverability, bulk email campaigns, automation workflows, or onboarding? Our team is ready to assist with expert guidance and fast, reliable support.
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You’re welcome to visit us for business meetings, product demos, and onboarding sessions. Our team will walk you through the different steps of the onboarding process.
TrueSend HQ, Austin, Texas
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contact@truesend.com
TrueSend support typically responds within 10–30 minutes during working hours. Our team actively monitors incoming requests to ensure quick assistance with account setup, campaign issues, and deliverability concerns. If your request is urgent, you can mark it as Priority Support, which allows our deliverability specialists to review and resolve the issue faster.
Yes. TrueSend provides dedicated deliverability assistance to help ensure your emails reach the inbox instead of the spam folder. Our team helps configure SPF, DKIM, and DMARC authentication, perform domain warm-up, analyze bounce and spam signals, and optimize campaign practices to improve inbox placement and sender reputation.
Absolutely. You can book a product demo with our team to learn how TrueSend works. During the demo, we walk you through bulk email sending, campaign automation, subscriber management, tracking, and analytics features. It’s also a great opportunity to ask questions and see how the platform fits your email marketing or transactional email needs.
Yes. TrueSend follows secure data-handling practices and GDPR-compliant consent standards to protect user information. All contact form submissions and account data are handled through secure systems designed to protect privacy and prevent unauthorized access. We never sell or share your personal data with third parties.